Spend :01 of your time each Monday morning as Twelve:01 delivers timely tools, trends, strategies, and/or compliance insights for the CME/CE enterprise.
Anthropic’s “skills” feature (formally Agent Skills), captures an approach you have already worked out so Claude applies it the same way each time. Technically, a skill is a small instruction file Claude reads automatically when a task matches; the simplest way to build one is to start with a conversation that went well and ask Claude to write it up. No technical background is required. One practical note: test a new skill in a fresh chat rather than the one used to create it, since the original conversation already holds context that can hide gaps. For CME/CE professionals, building skills could be appropriate for tasks where consistency and repeatability matter – recurring tasks such as reviewing activity gaps/needs, drafting learning objectives, or screening disclosure information, as examples.
For ANCC-accredited providers conducting an annual review of their program, an area of focus could include review of templates and processes against the 2025 NCPD Accreditation Criteria, which ANCC released on March 17, 2025. These updates are reflected in the Provider Policy and Operations Manual, Version 1.0 (2nd Ed.), effective July 1, 2025. The practical work is alignment, not reinvention, confirming that existing policies, templates, and self-study materials map cleanly to the Structural Capacity, Educational Design, and Quality Outcomes criteria. ANCC is also offering provider-focused sessions on understanding the 2025 criteria, which provide an overview of the self-study criteria and activity documentation requirements, with the next session scheduled for Tuesday, August 11th.
The Beryl Institute’s new white paper, Beyond the Clock, argues that waiting is not simply an operational problem in healthcare – it’s a human experience that shapes trust, confidence, and perceptions of quality and care. The paper encourages healthcare organizations to address waiting through two complementary lenses: improving patient flow by reducing unnecessary delays, and also improving the experience of waiting through communication, transparency, empathy, and continuous connection. Drawing on examples from healthcare organizations around the world, this paper highlights practical strategies such as earlier care initiation, alternative care pathways, proactive updates, digital communication tools, and workforce support to reduce both operational bottlenecks and the emotional burden of waiting. The overarching message is that while healthcare organizations cannot eliminate every delay, they can fundamentally improve how waiting is experienced by creating more coordinated, transparent, and human-centered systems of care.
